Call/Whatsapp us @ 9726 0315 or Order Online 24/7

FAQs

Frequently Asked Questions

Sparkle Clean 

*For delivery related matters, please refer to our Delivery & Pick Up Terms & Condition

I would like to get my car seat/stroller cleaned, how do I go about doing that? 

It's easy! We have 2 tiers of cleaning service: Basic & Deep. Both of these cleaning services can be done & collected within the same day. Pick one & you can either bring your car seat/stroller down to our physical store or opt for the 2 way pick up & delivery*. If you're unsure which tier of cleaning service is suitable for your item, you can always bring it down to the store and ask our experts for advise. 

*Pick Up & Deliver fees are excluded from the price indicated for cleaning services. Contact our customer service for more info on delivery services. 

**For single item 2 way delivery would cost approx. SGD $40. 

 

Where is your physical store? 

We currently have one outlet, located at Mothercare Experiential Store @ HarbourFront 📍

1 Maritime Square, #03-05 HarbourFront Centre, Singapore 099253

 

We would like to book an appointment, how do we do it? 

Click here to book an appointment via our Facebook page. Alternatively, you can also give us a call or WhatsApp to 9726 0315 with your preferred time slot.

 

Can I walk-in or is it compulsory to make an appointment?

It's not compulsory to make an appointment for the cleaning of your car seat/stroller, and we accept walk-ins. However, we do encourage for you to make an appointment if you intend to get your cleaning done within the stipulated time/ same day collection, as we are unable to ensure you that we have a cleaning time slot available for walk-ins when we are busy. 

 

Can I make payment in-store or do I have to purchase online? 

Both payment methods are available and accepted. However, for our payment in store, we are currently moving towards cashless payment. Therefore we are using SGQR Code for payment to be done via Paylah/Paynow or any iBanking app that supports SGQR Code. *Paywave not supported.

 

Besides Car Seats / Strollers, is there cleaning services for other baby gear such as Baby Carrier or Cot-beds? 

Yes we do, we have recently released a new collection of cleaning services.
Check it out our New Releases here
We have listened to our customer's feedback & added in the most requested baby gears into our Suite of Services. 

 

Are there any promotions happening right now? 

For the latest updates of our current running promotions do follow us on our social media, as we all the latest updates & promotions there!

 

I am a Mothercare VIP Member, do I have any member discount/benefits? 

We currently do not have any discounts for Mothercare VIP members. However, we do often have collaborations with Mothercare Singapore. For more details on those, follow us on our social media, as we all the latest updates & promotions there!

Collaborations/Partnerships

Mothercare VIP 

Is there any promotions for Mothercare VIP members?

Mothercare VIPs are entitled to 2x UVC Sterilisation per month during our collaboration phase, starting from 1st October to 30th November 2020.
Mothercare VIP members can either walk-in or book an appointment to get their UVC Sterilising done. 

The discount would be applied in store, upon verification of Mothercare VIP membership 😊 

Enrichment Centres

I have received a UVC Sterilising Voucher from one of the enrichment centres, what do I do now? 

We have recently collaborated with a few of the enrichment centres within Harbourfront Centre, if you have received a voucher from them, you can simply walk-in to Mothercare Harbourfront to get your stroller/carseat sterilised while your kids are attending their enrichment lessons. 
*Please note that the vouchers are only valid for one month from date of issue

 

For more enquiries, 

If you’d like to find out more please email our support team.

You can also call us or WhatsApp us directly @ 9725 0315.